Worried if you are getting honest auto repair?

Worried if you are getting honest auto repair?

Super Service Award 2016Auto Repair Ethics

May 5th, 2017

We’re going to be talking about the ethics of automotive repair. Unfortunately, every profession has some bad actors that hurt the reputation of everyone else.

In the automotive world industry associations like; The Alliance of Automotive Service Providers (AASP-MN), AAA Approved Auto Repair Program, (AAR) and Automotive Service Excellence (ASE) organizations are very committed to high ethical standards in the industry.

Pro-Tech Auto is a member of or affiliated with all three of the above associations and we realize some people are uncomfortable dealing with automotive service and repair.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So we realize communication is critical.

It’s like going to the doctor. If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time getting an understanding of her train of thought. We understand that it can be like that with many automotive service advisors at repair shops too. They are so familiar with all things automotive; he may forget you don’t know a PCV valve from an ECT sensor.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your automotive service advisor is talking about: ask some questions.

Let’s go back to those ethical standards. When we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If the technicians at Pro-Tech Auto tell you that a repair or replacement is required, it must meet one of the following criteria:

  1. The part no longer performs its intended purpose
    2. The part does not meet a design specification
    3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician says that you have a cracked rotor and need to replace it as well. If you tried to get him to just put new pads on, he would say that if you didn’t want to replace the rotor, he would ethically have to refuse the repair. To just put pads on a cracked rotor would be unsafe and very wrong. The brakes could fail at any time. They need to be repaired – not just have a Band-Aid slapped on them.

Now, looking at something not so serious, that Pro-Tech Auto Repair may suggest repair or replacement of:

  1. If the part is close to the end of its useful life – just above discard specifications or likely to fail soon
    2. To address a customer need or request – like for better ride or increased performance
    3. To comply with recommended or required maintenance by the vehicle’s manufacturer that could affect the vehicles warranty.
    4. Based on the technician’s informed experience

Of course, Pro-Tech Auto Repair has the burden of making ethical recommendations and properly educating our customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

 

Pro-Tech Auto Repair
7591 Commerce Street
Corcoran, MN 55340
763-420-3060
http://pro-techautorepair.com

 

At Pro-Tech Auto Repair we install quality NAPA replacement parts.

 


tomgleason

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